Getting paid: connecting Stripe

Connect a Stripe account so ticket money reaches you, or bring your own Stripe keys, and fix a "Payments not ready" warning.

When you sell tickets through Spotagig, the money goes to your Stripe account — not to us and then on to you. Everything below lives in account settings, under Stripe Payment Accounts.

Only needed for paid tickets Free reservations and events that sell on Eventbrite or Fienta need no payment setup at all. This is for selling paid tickets through Spotagig's own checkout.

The easy way: connect with Stripe

  1. Find your profile Each profile that can sell has its own row and Connect Status.
  2. Connect with Stripe Click Connect with Stripe. Stripe takes over to verify your business and bank details, then sends you back.
  3. Finish if you got interrupted Stopped halfway? The row shows Onboarding incomplete and the button becomes Resume Stripe onboarding. Pick up where you left off.

Once you're set up, the status tells you exactly where you stand:

  • Not connected — nothing set up yet; you can't take paid ticket sales.
  • Onboarding incomplete — started but Stripe still wants something from you.
  • Connected — you can accept charges.
  • Payouts enabled / Payouts pending — whether Stripe is paying the money out to your bank yet. Payouts can lag behind charges while Stripe finishes its checks; that's normal and it's between you and Stripe.
It's your Stripe account You get a real Stripe account with your own dashboard, and you're the merchant for those sales — so refunds, disputes and payout timing are yours to control. Spotagig takes its fee on top of the sale.

The other way: bring your own Stripe keys

Already running Stripe and want Spotagig to use that account directly? Use Add Stripe Account and enter the keys yourself.

  1. Pick the profile The keys are stored against that one profile.
  2. Add your keys Paste the Publishable Key (pk_live_ or pk_test_) and Secret Key (sk_live_ or sk_test_). The secret key never leaves the server.
  3. Set up the webhook Copy Your Webhook URL and register it in your Stripe dashboard under Webhooks, then paste the Webhook Signing Secret (whsec_) back here. Without this, Stripe can't tell Spotagig that a payment succeeded — and orders won't confirm.
Test keys sell test tickets Rows are marked TEST or LIVE. Test keys are perfect for a dry run, but real buyers can't pay with them — switch to live keys before you announce the show.

"Payments not ready" on a show

That warning on an event's Ticketing tab means the profile selling the show has no usable payment setup yet. Use Open payment settings from the warning itself, then finish connecting.

On a co-produced show, the account that matters is the lead producer's — they're the merchant of record. See co-producing an event.