Help Center

Step-by-step guides for getting the most out of Spotagig. Pick a topic below, or browse the full list on the left.

Getting started

Getting started with Spotagig

What Spotagig is, the difference between performer, venue and producer profiles, and how to find your way around.

Your account & profiles

How do I edit and manage a profile?

What a profile contains and where it appears, plus theme and branding customization for premium and tenant sites.

Custom profile pages & sections

Publish your own Markdown sections — menus, house rules, FAQs — into the profile and tenant nav alongside Events and About.

Sharing a profile with your team

Add teammates to a profile and choose what each of them can do: owner, manager, analytics viewer or viewer.

Plans, tiers & premium features

How account tiers affect how many profiles you can create and which premium features you unlock.

Events

How do I create an event?

The two ways to add an event: importing from a ticketing platform (the preferred flow) or building one by hand.

Managing your events

Find your shows under My Events, work through the manage tabs, publish or unpublish, duplicate a show, and edit or delete several at once.

Event images & sizing

Cover on the detail page vs optional square image on event cards, where the date badge sits, and recommended upload sizes.

Co-producing an event with someone else

Add another producer to a show so both teams can manage it, and understand what the lead producer keeps control of.

Connecting Eventbrite, Facebook & Mailchimp

Link an external account so you can import events and sync your data.

Importing events from Fienta

How Fienta organises single events vs. series, and which import method to use: series and organiser imports work publicly; single events need your Fienta integration.

Importing events from Universe

Connect your Universe (Ticketmaster) account with OAuth, then import listings in bulk or by pasting a public URL. Multi-date listings expand into one event per date.

Managing your event across ticketing platforms

The Platform Integrations tab: see where your event is connected (Eventbrite, Fienta, Universe, WordPress), update, sync, unlink, or publish it to another platform.

Lineups & performers

How do I manage a lineup?

Manual lineups, inviting and managing performer spots, and the green room for show-day communication.

Closed lists & private invitations

Keep a roster of trusted performers and open events to them only.

Performing

Finding gigs & applying for a spot

Browse open events, filter for the ones you can actually apply to, and send your application as the right performer profile.

Your spots, invitations & dashboard

Track everything you have applied to or been invited to, what each status means, and how to confirm, withdraw or drop out.

Venues

Adding, claiming & running a venue

Get your room on Spotagig, claim one that already exists, use the venue directory and map, and keep a list of producers you trust.

Ticketing & payments

Selling tickets & registrations

Use built-in ticketing or link out to an external ticket page.

Ticket tiers & where your show sells

Build a reusable tier catalog under Produce → Ticketing, attach tiers to a show with capacity and sale windows, and choose where buyers are sent.

Getting paid: connecting Stripe

Connect a Stripe account so ticket money reaches you, or bring your own Stripe keys, and fix a "Payments not ready" warning.

Attendees & door check-in

See who is coming to a show, filter and export the list, and scan tickets at the door with your phone.

Buying or reserving a ticket

For audiences: how checkout works, where your QR ticket and confirmation email arrive, and how to find an order again later.

Widget vs. CTA: tenant checkout modes

How to configure whether Eventbrite and Fienta ticket checkout opens on-site as an embedded widget or sends visitors to the ticketing platform directly, and which mode to pick.

Audience & marketing

Mailing lists & staying in touch

Collect subscribers with the public subscribe box and manage them with Spotagig lists, Mailchimp or Brevo.

Setting up analytics tracking

Add Google Analytics and Meta Pixel IDs to your profile so you can measure traffic on your tenant site.

Server-side analytics (Meta CAPI)

Improve conversion tracking by enabling the Meta Conversions API — survives ad blockers and gives you a server-side mirror of every pixel event.

Can't find what you need? Contact our team and we'll help you out.